FAQ

FAQ

What is Hypepando?

Founded in Australia in 2019 by Noah Williams, Hypepando is becoming one of the upcoming leaders of hype sneakers and apparels operating its stores on the Internet.

 

How are your sneakers so cheap? What is the quality?

Our products are 100% Genuine & Authentic. How we are able to offer them at such prices, is due to the way we source for them. Products in stores are unauthorised authentic. Click on the link to find out what they are.

We guarantee exceptional quality down to the last detail. We are the only ones in the world who does that. You will be fascinated by the quality that you will receive.

We carefully inspect every shoe with a fine toothed comb, to validate its quality, and to check for conditional/manufacturing issues to ensure all of our items remain in their perfect conditions.

For quality reasons, if you are not satisfied, we offer a full 30 days money back guarantee as long as the product bought remains unopened, unused and in their original state.

 

How do I contact you?

We're available 12 hours a day on the website's live chat. You can also contact us by dropping us an email at hypepando@gmail.com. We try to reply all emails within 1-2 business days.

 

Do you ship Internationally?

We're partnered with one of the world leading courier service, DHL. We are able to ship anywhere in the world. We also provide free shipping for purchases above $200 USD.

 

Can i cancel my order?

You may cancel your order within 24 hours of placing it. If 24 hours have passed from when you placed the order, then the order cannot be cancelled.

We try to ship orders as quickly as possible so they get to customers faster. This means we cannot cancel an order after the shipping process has begun. We will do our best to process cancellation requests, but cannot guarantee that we will be able to do so.

 

How do I track my order, and when do I receive my tracking number?

Once your order is shipped from our warehouse, you will receive an email that includes a tracking number for the shipment. This process usually takes 2-4 days for processing and packaging for the shipment.

You may use that code at the DHL tracking page, or key in your details here to receive updates.

 

It says my order was delivered but I didn't receive it. What should I do?

If this happens to you, immediately email our customer relations team at hypepando@gmail.com with the subject line "Missing Order" in the prefix. We will contact with our courier provider to locate your package.

If we are unable to locate the package, we will open a claim to investigate the matter. Please allow 3-4 weeks for a claim to be completed. We will contact you as soon as we have an update on the status of the package. You will be compensated appropriately for the delay in shipment.

 

What payment options do you accept?

We accept all banking card payments, and process our payments with an encrypted system to ensure that your personal information are kept 100% safe and secured.

Other payment methods may be accepted, contact us on the website, through Instagram, or drop us an email.

Quality assured

Zero complaints in quality of shoe over the past 1000 clients

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Easy Returns

We insure your shipment, if anything is damaged during shipment, we will send you another pair

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Fast shipping

We aim to ship out your order within 1-2 business days, so that you receive your drops on time

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